1. Contact
For all support inquiries, please contact: info@baystreethospitality.com
2. Support Scope
We provide support related to platform use and functionality, including:
- Platform access and login issues
- Navigation and module usage
- Technical troubleshooting
- Data interpretation and system outputs
3. Response Expectations
- Priority support is provided to active users and partners
- Typical response time is within 24 hours during business days
- Critical issues are addressed on an expedited basis, depending on severity
4. Onboarding Support
For new users, we provide:
- Guided walkthroughs of Atlas modules
- Framework explanations (Bay Score, signals, etc.)
- Best practices for integrating into investment workflows
- Technical troubleshooting
5. Limitations
Support services do not include:
- Investment advice or recommendations
- Custom underwriting, deal structuring, or financial modeling
- External consulting or advisory services