Resources

Support

Atlas support is designed for institutional users, with a focus on responsiveness, clarity, and discretion.

1. Contact

For all support inquiries, please contact: info@baystreethospitality.com

2. Support Scope

We provide support related to platform use and functionality, including:

  • Platform access and login issues
  • Navigation and module usage
  • Technical troubleshooting
  • Data interpretation and system outputs

3. Response Expectations

  • Priority support is provided to active users and partners
  • Typical response time is within 24 hours during business days
  • Critical issues are addressed on an expedited basis, depending on severity

4. Onboarding Support

For new users, we provide:

  • Guided walkthroughs of Atlas modules
  • Framework explanations (Bay Score, signals, etc.)
  • Best practices for integrating into investment workflows
  • Technical troubleshooting

5. Limitations

Support services do not include:

  • Investment advice or recommendations
  • Custom underwriting, deal structuring, or financial modeling
  • External consulting or advisory services