1. Contact
For all support inquiries, contact us at info@baystreethospitality.com
2. Support Scope
We provide assistance with:
- Platform access and login issues
- Navigation and module usage
- Data interpretation and system outputs
3. Response Expectations
- Priority support for active users and partners
- Typical response time: within 24 hours
- Critical issues addressed on an expedited basis
4. Onboarding Support
For new users, we provide:
- Guided walkthroughs of Atlas modules
- Framework explanations (Bay Score, signals, etc.)
- Best practices for integrating into investment workflows
- Technical troubleshooting
5. Limitations
Support does not include:
- Investment advice
- Custom underwriting or deal structuring
- External consulting services