Resources

Support

Atlas support is structured for institutional users, with a focus on responsiveness, clarity, and discretion.

1. Contact

For all support inquiries, contact us at info@baystreethospitality.com

2. Support Scope

We provide assistance with:

  • Platform access and login issues
  • Navigation and module usage
  • Data interpretation and system outputs

3. Response Expectations

  • Priority support for active users and partners
  • Typical response time: within 24 hours
  • Critical issues addressed on an expedited basis

4. Onboarding Support

For new users, we provide:

  • Guided walkthroughs of Atlas modules
  • Framework explanations (Bay Score, signals, etc.)
  • Best practices for integrating into investment workflows
  • Technical troubleshooting

5. Limitations

Support does not include:

  • Investment advice
  • Custom underwriting or deal structuring
  • External consulting services